Gail Siskind

Ethics Conduct Communication

As an expert selected to coach over 375 members of seven health care professions, I provide instruction and remediation in: Ethics; Boundary Crossings; Professionalism; Practice Management; Communication and Governability.

Problems at work?Concerns I can help address include:

Ethics

Breach of confidentiality; theft from institution/patients; accessing computerized records without patient consent; lying to patients; OHIP fraud; conflict of interest; prescribing narcotics contrary to College policy; Criminal convictions relevant to suitability to practice.

Professionalism

Using social media inappropriately; Providing advice / prescriptions to friends/family; disruptive behaviour; rudeness; poor collaboration with members of health care team; inappropriate conduct outside the practitioner-patient relationship; harassment in the workplace; gender discrimination.

Governability

Failing to fully disclose criminal charges/convictions on application to Registration Committee or to answer completely and honestly; failing to comply with CPD/QA requirements; failing to fulfill agreement with the College.

Boundary crossing / violations

Accepting gifts from patients; hugging patients; jokes of a sexual nature; encouraging/developing a relationship with a patient beyond the therapeutic relationship; disclosing personal information to patients.

Communication

Lack of assertiveness; Impatience or rudeness; culturally insensitive comments; abruptness; abusive communication with patients and colleagues.

Practice management

Failing to properly fill out insurance forms; charging inappropriate fees; threatening to dismiss patients from practice; poor office organization.

How we do it

Using a reflective model to explore the issues, examine emotions and feelings and possible triggers
Exploring the impact and possible consequences of actions on patients, the public and our colleagues in the profession
Focussing on essential ethical principles and how they are the core of health professionals’ practice
Developing assertive and other communication skills using role play with trained actors
Reviewing the professions’ standards, policies and codes for guidance
Developing strategies for self improvement which focus on wellness, personal and professional commitments, moral courage, resilience
Examining wilful blindness, moral complacency and moral distress and the relevance of these concepts to your situation
Discussing responsibilities of self-regulated health care professionals; mandate of self-regulating colleges; current trends in regulation.

“Again thank you so much for your help. You have made a real difference in my own understanding of ethics and led to rather profound self reflection”

Physician

“Thank you for making this process a lot easier. You are very professional, compassionate, knowledgable, wise and an excellent role model. I will recommend your services to anyone who may benefit.”

Registered Nurse

“Your approach is a good one. It worked for me. The content covered all my issues. I have nothing but positive comments. You made it very comfortable for me to participate which was hard for me to do.”

Registered Optician

“Words cannot express how much gratitude I have since our meeting today. I have learned more today than I have experienced in many years.”

Nurse

“I wish that this course had been made available to me at the time the investigation started. Your professional point of view is very useful. It was a pleasure and a good learning experience working with you.”

Physician

“You made it feel safe for me to do this work and helped me gain insight.”

Physician

“I learned about my mistakes. I know where I am and where I am going. I am in control. This was a good opportunity for me... a sensitive issue, I can talk to you.”

Dentist

“It was clear that the course you provided was of a high calibre.”

Pharmacist

Communication

Excellent communication skills enable me to establish rapport, manage goal-directed and sensitive interactions. Each interaction with the physician models professional relationships/boundaries.

Assessment

Well-honed assessment skills from clinical and organizational responsibilities are critical to understanding an individual’s ‘frame of mind’ and readiness for learning/commitment to change.

Coaching

Coaching skills have been enhanced by having coached over 375 health care professionals in developing appropriate professional behaviours in the workplace.

Leadership

A seasoned and thoughtful leader and expert across several industries and disciplines, evidenced by many career successes.

Book your consultation with Gail today:

Contact me to discuss the issues you need resolved. Let me help you address your immediate concerns and work with you on a viable long-term strategy. Complete the following form or call 416.638.3882